Two apps. Neither one is compulsory.
Diners never need an app, the ordering page works in any browser. Restaurants do not strictly need one either, but the kitchen app is a steadier way to catch orders than a browser tab.
Only worth it if
you order often
It saves your details, keeps your addresses, and puts the places you order from on one screen so reordering takes a couple of taps.
If you order once a month, do not bother. Open the restaurant’s link and check out as a guest, it works exactly the same and nothing is missing.
The DineOra app is coming — leave your email and we’ll tell you when it lands.
The kitchen app
Runs on the tablet you already own. It stays awake, keeps the alert going until someone accepts, and does not quietly stop working because a browser tab went to sleep.
- Alert repeats until an order is accepted
- Accept, add ten minutes, or turn an order down
- Pause ordering when the kitchen is buried
- Prints to the receipt printer you already have
- Text message backup if the tablet stops responding
The DineOra app is coming — leave your email and we’ll tell you when it lands.
About the apps
Do my customers have to download anything?
No, and we would rather they did not have to. Making someone install an app before they can order at seven on a Friday is how you lose the order. The web page is the main way in and always will be; the app is for the people who order every week.
Does the kitchen app cost extra?
No. It is included in the monthly price, on as many devices as you want to run it on.
What if the tablet loses wifi?
The order still reaches you by text message, to whichever number you gave us. That backup is the reason we insist on a mobile number during setup.
Can I just use a browser instead?
You can, and it works. But browser tabs sleep, get closed by accident, and lose their sound settings. On a device that sits in a kitchen all evening, the app is the more reliable choice.
Or skip the app
entirely
Every restaurant’s page works in your browser, with guest checkout.
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